Spoken Language Interpreting Services for the Limited English Proficient and Non-English Speaking

Bridging Languages, Empowering Communication: Unleash the Power of Spoken Language Interpreting Services with Inclusive Communication Services

What Our Customers are Saying...

Check out what our New York sign language and caption customers are saying about the inclusive experience!

googletrustpilotOverall Rating
4.5
Based on 108 Reviews
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Ella Rosenblatt
March 4, 2024

Wonderful free ASL interpretation!

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Shea Vassar
February 26, 2024

ICS is incredible. Their attention to detail and overall intentionality is so important in spaces where accessibility is possible! This was my first time hiring an interpreter team for a live comedy show and ICS really worked with me. They also were patient with me as I asked many questions about this sort of service. Overall, I'm just so grateful that I found ICS.

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Grace Combs
February 12, 2024

ICS has been instrumental to our postproduction video process for my work with DRNY's disability advocacy podcast, "Empire State of Rights." The request process is easy, dependable, and has made our podcast more accessible for our audience. ICS is also a fundamental resource for consultations regarding in-person and media-related accessibility services. I highly recommend them.

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Sydney Kurland
January 31, 2024

ICS has a great compilation of accessible events on their website. They were quick to respond when I sent in an event to post.

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Marie BIENVENU
January 24, 2024

Shelby was really nice with me and my friend who needed help for a homework. She is very helpful and attentive.

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Clara Baldwin
January 24, 2024

The owner is wonderful to work with, very deaf-centric and the goal is consistent with providing best access for dhh community. I visited NYC as an outsider and was blown away with how accessible the Time Square NYE celebration were. They had a LIVE interpreter on their streaming and in-person at the Time Square. I'll work with this agency again!

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Joanne Van Sant
January 23, 2024

Many thanks to the ASL Interpreters who provided such a professional service at our MLK Event in Ridgewood NJ on January 15th 2024. Our event went longer than expected, and we were not able to have much of the program ahead of time but it didn't ruffle them at all. Thanks so much, again, for such a high quality, professional experience!

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María Rocha-Carrillo
January 19, 2024

I came across Inclusive Communication Services in needing translation services for a student event. The interpreter provided for our event provided Urdu translations to a small group of students where students were able to learn about postsecondary access. The process in seeking this support was very smooth and informative providing me with immediate responses to my questions. If you are seeking for translation supports (live interpreters or documents needing translations) in languages such as Spanish, French, Ukrainian, Arabic, Russian, Chinese and many more, please consider Inclusive Communication Services!

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Thomas Eller
January 13, 2024

The inclusion of ASL interpreters at the New York City Marathon Opening Ceremony in 2023 was a significant milestone, allowing me to fully immerse myself in the incredible atmosphere. The dedication and proficiency of the interpreters left a lasting impact, for which I am immensely grateful.

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Nate Clutch
January 10, 2024

Inclusive provided great interpreter services while providing ample flexibility and adjusting to our dynamic schedule.

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Chris Wilson
January 10, 2024

ICS has been such a great help to our organization. They are attentive, patient, and extremely knowledgeable. They've helped us navigate sometimes complicated circumstances with grace, joy, and professionalism. We look forward to working with them again in the near future!

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Brian Hull
January 3, 2024

Inclusive Communication Services provided ASL interpreters for my daughter who was a bridesmaid in her childhood best friend's wedding. (And like another daughter to me). It was so great to see her understand and to be fully included in the celebration. The ICS interpreters were professional and very considerate in bridging communications for this joyous day.

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Rebecca Solivan
January 3, 2024

This staff shows love and support for all their clients. Everyone goes the extra mile to guarantee all services are provided. I would recommend this company to anyone who needs additional services.

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Princess Prince
January 1, 2024

Seeing American Sign Language interpreters on screen fills me with joy; it creates a sense of connection to the event as they are using my language!

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Darlene Christiansen
December 29, 2023

What a pleasure working with Noel. Professional, quick response time. She was veryknowledgeable and friendly. I will definatly call them (Her) again.

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Judith Gironès Gonzàlez
December 26, 2023

There is no one I would've rather work with. An extremely kind and hard working group of people. I asked them if there was a chance for them to translate my short film script into ASL, and they did it with no problem. They stuck to their schedule and always let me know if there were any changes. They are very professional and the result is better than I would've ever expected. This project would've not been possible without you! Once again, thank you, I don't think I'll ever be able to thank you properly for the work you did for me. You are a great group, anyone who gets a chance to work with them should consider themselves lucky.

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Lilly Sandberg
December 26, 2023

Inclusive Communication Services provided fantastic interpretation for one of my agency's clients -- their team was responsive, communicative, and very thorough, and the quality of interpretation was excellent. It's clear that their team is passionate about language access and does high level accessibility work.

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Dean Pinto
December 8, 2023

On very short notice, Inclusive provided services that were top notch and well received by those in need of interpretation.

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Graham Forsey
December 8, 2023
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Mario and Katie Marchese
November 27, 2023

We hired two ASL interpreters from ICS for a live theater show in NYC, and the entire experience was wonderful, from the inquiry/booking process right through to the show. The interpreters were prompt, kind, upbeat, and so easy to work with. And they provided perfect on-stage interpreting for our audience. The show was extremely fast-paced and high-energy, and they never wavered! We were so impressed and will definitely be working with them again!

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Annabelle Lance
November 27, 2023

Our agency has worked with ICS numerous times to provide interpreters for various work conferences- we could not recommend them enough! Their whole team is so friendly, professional, and easy to work with. Every time we work with them we hear nothing but positive feedback!

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hannah ware
November 22, 2023

ICS was amazing to work with! Our request for CART captioning was pretty late notice, and they worked with us quickly to figure out what services we needed and explained everything along the way. ICS was incredibly responsive and helpful! I would 100% recommend them!

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DeMark Thompson
November 7, 2023

it was an honor and a pleasure to have them at our awards ceremony! Everyone was absolutely wonderful!

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Ramona Wright
November 6, 2023

Inclusive Communication Services is one of the best companies I have worked with. Their service and attention detail pre event and during was fantastic. I highly recommend them and will be using them again in the future.

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Karen McConarty
November 3, 2023

We worked with Inclusive Communication Services to provide ASL interpretation for our annual professional conference. Their team was an absolute delight to collaborate with. Everyone at ICS is so friendly and supportive. Their team consistently went above and beyond to ensure we and our attendees were well taken care of. Can't recommend ICS enough!

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Kevin Bianchi
November 1, 2023

Shelby and her team are incredible to work with. My company uses ICS for our accessibility needs at an annual conference and each year we are reminded why we love them so much. The interpreters we work with are always friendly, professional and excellent at their job. 10/10

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Aimee Todoroff
October 22, 2023

The ICS team is the best! They were professional, prepared, and handled everything for our event beautifully, even the challenging, off-the-cuff moments and high-energy performers. We loved having them, and will be using them for all of our events.

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Nelson Bustos
October 7, 2023

ICS is an amazing team. Their mission to improve inclusion in the communities they serve makes them unique and professional. Thank you and keep up your passion for providing great services.

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Jody Haskin
October 6, 2023

ICS is amazing! We use their ASL interpreting services in our virtual meetings for the National Human Trafficking and Disabilities Working Group (NHTDWG). Working with ICS from start to finish is a breeze, and the interpreters are professional friendly, and familiar with the virtual technology. They also spend time prior to the meeting becoming familiar with commonly used acronyms and jargon to be sure they're communicating effectively. Being inclusive should be standard everywhere, and ICS makes it easy to do so. We love their work!

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Arnold Gutierrez
October 5, 2023

As a Capture Manager for a federal contractor, I identified Inclusive ASL as a potential partner for a bid opportunity. Although the government eventually designated the opportunity for small businesses only, my interactions with Inclusive ASL, and specifically with Shelby, their CEO, were highly enlightening and constructive. Her expertise and guidance were instrumental during the capture process. I recommend Inclusive ASL for their professionalism and look forward to the possibility of future collaborations.

September 2023 was the first time we contacted Inclusive Communication Services (ICS) and utilized their services. Throughout the journey from initial contact through delivering ASL service, we clearly and fully experienced the ICS commitment to ethical, individualized, and affordable inclusion. The folk who received the service were impressed and expressed their comfort and delight with the quality of service. We were asked how we discovered ICS and the simple answer was that it was through a google search. We now want to express our satisfaction and appreciation through the same medium. To the ICS team, Thank You!

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Rebecca Hull
October 2, 2023

I had an outstanding experience with ICS and highly recommend their services to anyone in need of an ASL interpreter for an event. From the initial request to the event day itself, the entire process was easy, efficient, and marked by excellent customer service. When I reached out to ICS to request an ASL interpreter for a wedding, I was met with a team of coordinators who were not only responsive but also incredibly friendly. They made the entire planning process a breeze and were so easy to work with. What truly set them apart was their attention to the small details that made a significant difference for me as a deaf bridesmaid in a hearing wedding. I was impressed by ICS's flexibility. They accommodated last-minute changes to the wedding day timeline, which I genuinely appreciated. The ASL interpreter provided by ICS was not only professional but also incredibly sweet. Their presence seamlessly integrated sign language into the flow of the wedding, and many of the wedding guests commented on how well it worked. What truly stood out for me was ICS's commitment to their clients. They didn't consider their job done once the event was over - they followed up to ensure that the big day went well for the bride and groom. I have no doubt that I will be requesting ICS's services again in the future. If you are in need of ASL interpretation services, ICS should be your go-to choice!

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Monique Sierra
September 29, 2023

ICS was very quick and responsive to our need in getting an ASL interpreter for a parent of an elementary school student. It was in a matter of hours that we were able to get an interpreter. Interpreter Charlotte was great.

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Goksen Sozer
September 26, 2023

Aiatana helped me a lot for our meeting in NYC. They are excellent and professional. I would recommend.

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Nael Hijjo
September 26, 2023

Worked with ICS on a UN conference. They were great and responsive.

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Bradley Gee
September 26, 2023

Shelby and the Inclusive Team were fantastic partners on a recent event we produced in Boston. Professional, responsive, and competitively priced. We recieved great feedback from our clients and guests on the experience working with the interpreters. Thank you!

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Sandra Kusek
September 20, 2023

I had a last minute request for a corporate event and was running into brick walls with almost every agency I reached out to. Inclusive ASL was able to secure 2 interpreters quickly and while we ended up not having to use them in the end, their prompt communication and flexibility was greatly appreciated. I look forward to working with them again for future events!

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Michelle Siemens
September 20, 2023
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Hudson Valley Shakespeare
September 18, 2023

Shakespeare Meets ICS

Our experience collaborating with Inclusive Communication Services (ICS) for the Hudson Valley Shakespeare Festival (HVSF) was nothing short of exceptional. Right from our initial contact, ICS exhibited a remarkable commitment to accommodating our needs and ensuring that an American Sign Language (ASL) interpreted performance was accessible to our guests. Their adept handling of logistics was both organized and efficient. Jared and Mark, the interpreters, delivered an outstanding service marked by their positive attitudes, adaptability, and seamless teamwork. Their involvement was instrumental in the success of our first ASL accessible performance. They actively engaged with our audience, including young ASL learners, and shared invaluable insights. Attendees were effusive in their praise of their work, and we wholeheartedly recommend requesting their services for future productions. The dedication of Inclusive Communication Services to making the arts inclusive is truly commendable, and we cannot express enough gratitude for their significant contributions to our theater experience.

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Christine Kevichusa
August 28, 2023

An incredible team!! ICS truly went above and beyond to provide an absolutely unforgettable event experience. Extremely kind, collaborative, and professional. Their interpreters brought such a warm and welcoming aura to the event -- Our guests could not stop gushing over the friendly conversations they had with ICS's amazing interpreters. Thank you, thank you, thank you!! 🙂

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sofia
July 31, 2023
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Jay Délise
July 25, 2023

Shelby + team were so helpful, fast, and knowledgeable! I am so glad I chose to use their services for my show. They walked me through their pricing and services to helped me make the most informed and inclusive choice, that made the most sense for my production. They also made sure I could find interpreters of color, which almost no other org was able to do. Plus, everyone is so kind, and professional. This is my go-to organization now!

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Erin Murray
July 14, 2023

ICS is reliable, professional and works hard to secure the best interest of the consumers and clients. Their online services are extremely user friendly. ICS is a champ company!

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Jalissa
July 6, 2023

Recently, as a cast member, it was a beautiful experience to have myself and the rest of the cast, and speakers voiced by Sarah & Avery during a live production produced by The Anthropologists. They were kind, patient, prepared, and were able to pick up and perfectly sign the performance and talkback/interview for the audience. This is the second or third time I’ve had the pleasure of being voiced by or seen interpreters from Inclusive Communications Services. Every time, the interpreters come with the same warm and professional presence. Regardless of if you know or not if an attendee will need ASL, I encourage you to hire them. Being able to see ASL during the talkback was a positive, refreshing, and inclusive experience. As a performer I was honored and happy that a production I was part of can be enjoyed by a wider audience. Please reach out to Inclusive Communications Services so that you can have interpreters at your event; you’ll be proud that your content is accessible and inclusive for a wider audience to enjoy.

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Ilana Donner
June 14, 2023

Inclusive Communication Services was so fantastic to work with! The organization was able to provide a fantastic group of interpreters that met the needs of our event and were able to quickly pivot when outside circumstances required it. We also needed another interpreter very last minute for the day after our event and they were able to accommodate quickly and without any issue. We really appreciated having ICS' help to provide interpretation services for our deaf event attendees, it made the whole event feel fun and inclusive for all.

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Aaron Pagan
April 27, 2023

I had the pleasure of working with John and Sarah from ICS. I was able to book interpreters for a gala and they made sure I was informed on every front. From working with coordinators to the interpreters themselves, it was a seamless experience. I look forward to continuing our partnership.

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Robyn Woodall
April 27, 2023

Shelby and Noel were incredibly helpful finding interpreting solutions for one of our recent events. It was easy to coordinate and made our job stress free. They booked knowledgeable and professional interpreters who helped to make our event inclusive to all. We would definitely use their services again! -Robyn Woodall, Blue Spark Event Design

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Lelannie Persaud
April 5, 2023

Interpreter did an amazing job helping my dental office communicate with our client. Shelby was very helpful in finding me someone last minute. Excellent customer service!!

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Leonardo Santana
March 31, 2023

I.C.S. Provided a world-class service requested at the very last minute for a large scale event. The interpreter adapted immediately to the complex ceremony, even without time for rehearsal. The ASL interpretation quality was live-streamed, and the feedback regarding the quality of the interpretation was impeccable.

Spoken Language Interpreting Services:
Breaking Barriers, Connecting Cultures

Welcome to Inclusive Communication Services (ICS), where we offer exceptional spoken language interpreting services tailored to meet the diverse communication needs of our clients. Our commitment to the “inclusive experience” sets us apart from other interpreting companies. Instead of simply assigning any available interpreter, we take the time to understand the specific requirements of each service request. ICS is committed to referring the most qualified interpreter with subject matter expertise and the ability to accommodate unique communication needs.

Promoting Equal Access and Inclusion
At ICS, our mission is to improve equal access and foster inclusion in the communities we serve. We believe that a universal design and approach to events and media content are essential for creating a culture of inclusion. With our spoken language interpreting services, we provide affordable, reliable, and consumer-focused accessibility solutions for individuals who are Deaf, DeafBlind, Blind, and Non-English speaking.

Comprehensive Spoken Language Interpreting Services

Real-time professional captioning services are available for both open-captioning and closed-captioning to cater to a variety of diverse accessibility needs. Our live captioning services encompass both options, ensuring that everyone can access and engage with your content seamlessly.

Spoken Language Menu

Our spoken language interpreters are available in a variety of languages
and subject matter expertise, including:

Most Popular
Albanian
Amharic
Arabic
Armenian
Assamese
Bengali
Bulgarian
Catalan
Croatian
Czech
Dari
Danish
Dutch
English
Estonian
Farsi (Persian)
Finnish
Filipino (Tagalog)
French
Georgian
German
Greek
Gujarati
Haitian Creole
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Indonesian
Italian
Japanese
Kannada
Kazakh
Korean
Kurdish
Latvian
Lithuanian
Malay
Malayalam
Mandarin Chinese
Marathi
Norwegian
Oriya
Pashto
Polish
Portuguese
Punjabi
Romanian
Russian
Serbian
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Tajik
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Uzbek
Vietnamese
Wolof
Xhosa
Yoruba
Zulu

Qualified and Certified Interpreters

At ICS, we pride ourselves on the expertise and qualifications of our interpreters. All our interpreters undergo a rigorous interview and screening process to ensure their qualifications and the best placement for work. With a diverse roster of interpreters, we cover over 200 languages, including English, Spanish, Mandarin Chinese, Arabic, French, Russian, German, and many more.

Our interpreters hold various certifications, such as Conference Interpreter Certifications, National Certifications, Community and Medical Interpreting Certifications, Legal Interpreting Certifications, and Regional and Local Certifications. This ensures that you receive professional interpreting services from experts who understand the nuances of different languages and industries.

Certification List

Some of the certifications which our professional interpreters posses include:

  • Conference Interpreter Certifications:
    • United Nations Interpreter Test (UN INT)
    • European Union (EU) Accreditation for Conference Interpreters
  • National Certifications:
    • American Translators Association (ATA) Certification
    • Chartered Institute of Linguists (CIOL) Diploma in Public Service Interpreting (DPSI)
    • National Association of Judiciary Interpreters and Translators (NAJIT) Certification
    • Canadian Translators, Terminologists, and Interpreters Council (CTTIC) Certification
  • Community and Medical Interpreting Certifications:
    • Certification Commission for Healthcare Interpreters (CCHI) Certification
    • National Board of Certification for Medical Interpreters (NBCMI) Certification
    • Bridging the Gap (BTG) Certification
  • Legal Interpreting Certifications:
    • Certified Court Interpreter (CCI) – California
    • Certified Legal Interpreter (CLI) – New York
    • Federally Certified Court Interpreter – United States
  • Regional and Local Certifications:
    • Diploma in Public Service Interpreting (DPSI) – United Kingdom
    • Sworn Translator and Interpreter Certification – Various countries

Industries We Serve

with Quality Spoken Language Interpreting Services

Icon-Business
Business Interpreting
Icon-Conference
Conference
Interpreting
Icon-Education
Educational
Interpreting
Website-Icons-Escort
Escort Interpreting
Website-Icons-Government-Building
Government
Interpreting
Icon-Legal
Legal Interpreting
Icon-Medical
Medical Interpreting
Icon-Mental Health
Mental Health
Interpreting
Icon Performance
Performance Interpreting
Icon-Religion
Religious Interpreting
Website-Icons-Technical
Technical Interpreting
Icon-Travel
Travel Interpreting

Effortless Service
Requests

Requesting our spoken language interpreting services is simple and convenient. You can reach out to us by emailing requests@inclusiveasl.com, calling (347) 927-5770, or using the service request form on our website. For corporate, government, educational, and medical clients seeking a reliable accessibility industry partner, we offer access to our scheduling portal, granting you a personal account for streamlined management of your service requests.

Understanding Spoken Language
Interpreting Serivces

Consecutive Interpretation (CI)

The go-to mode of interpretation, perfect for precise communication when details really matter! The structure of a meeting involving Consecutive Interpreting is as follows: first the speaker speaks, then the interpreter, and then the speaker again. This pattern repeats throughout the length of the session. Consecutive interpreters often interpret at regular intervals of 2-5 minutes, but may also speak after each speaker is done in more conversational settings.

Consecutive Interpretation
is ideal for:

  • Small-sized meetings such as negotiations and interviews.
  • Meetings with natural pauses that encourage group discussions.
  • Exchanges of highly technical information.
  • Situations where two languages are being spoken.
  • No specialist or complex equipment required.

Consecutive Interpretation
best practices:

  • Schedule extra time in your meeting to accommodate the interpreter.
  • Allow all attendees to know ahead of time that an interpreter will be present.
  • Plan for pauses when creating meeting presentations and agendas.
  • Minimum session length is two hours.

Consecutive Interpretation is
not recommended for:

  • Large-sized meetings such as conferences and seminars.
  • Situations where more than two languages are being spoken.

Simultaneous Interpretation:

Simultaneous interpreting occurs at the same time as speech. Interpreters rapidly process information to make instantaneous decisions about what was said. A well-known example of simultaneous interpreting in action is the United Nations.

Simultaneous Interpretation
is ideal for:

  • Large meetings, conferences, seminars, and other large multilingual gatherings.
  • Environments where one person is presenting information to an audience.
  • Situations where two or more languages are being spoken.

Simultaneous Interpretation
best practices:

  • Understand interpreters work in teams and switch off at regular intervals.
  • Allow all presenters to know ahead of time that a simultaneous interpreter will be present.
  • Minimum session length is two hours.

Simultaneous Interpretation
is not recommended for:

  • Situations requiring space for injecting clarification or questions.
  • Environments involving conversational turn-taking or discussion.

Virtual Remote Interpretation (VRI)

Post pandemic, virtual remote interpreting (VRI) remains one of the preferred methods of using an interpreter. Our interpreters acquired the expertise and experience to ensure video remote interpreting is as smooth and seamless as its in-person counterpart. Most, if not all, remote interpreting is done using the consecutive mode. One advantage that VRI offers is that the talent pool of qualified interpreters becomes wider than ever, allowing one to utilize the best of the best.

Virtual Remote Interpretation
is ideal for:

  • Remote work settings online and over-the-phone (OPI).
  • General medical and legal appointments.
  • One-on-one or smaller group meetings.
  • Situations requiring flexibility, urgency, and affordability.

Virtual Remote Interpretation
best practices:

  • Schedule extra time in your meeting to accommodate the interpreter.
  • Brief the interpreter on the topic to be discussed to help provide more context.
  • Plan for pauses when creating meeting presentations and agendas.

Virtual Remote Interpretation
is not recommended for:

  • Large group meetings.
  • High risk medical and mental health settings.

Client Satisfaction and Privacy

At ICS, we prioritize client satisfaction, as evidenced by our numerous 5-star reviews on Google. We also follow HIPAA best practices to safeguard personal information, operating under the “minimal disclosure standard” to ensure that only the necessary information is shared for the effective performance of our services.

Affordable Solutions for Quality Services

We understand the importance of affordability without compromising quality. That’s why ICS offers customizable rate structures to accommodate various budgets. However, please note that last-minute and urgent service requests may incur additional fees and charges. We encourage you to request our services as soon as possible to secure the best rates and ensure seamless communication for your events and meetings.

Partner with ICS for Unmatched
Real-Time Captioning Services

When it comes to real-time captioning services, Inclusive Communication Services is your trusted partner to ensure equal-access and accuracy for your audience.

Our commitment to quality, customer focus, and dedication to inclusion define our signature “inclusive experience.”

Contact us today and experience the ICS can make for your accessibility initiatives. Let us help you create an inclusive and accessible environment for all.

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