If you are unsure about whether a request can be fulfilled virtually, reach out to an ICS coordinator for assistance in determining if video sign interpreting is right for you.

Request an interpreter as soon as the meeting or event is scheduled. You are able to cancel most appointments 48-72 hours before the requested date, so do not hesitate to request an interpreter early in your planning.

A strong internet connection and a web cam are essential for remote interpretation. Allow 10-15 minutes prior to the beginning of a call to ensure the consumer and interpreter are properly connected.

Respect the interpreters’ scheduled time. Freelance interpreters provide services for multiple requests every day. Holding an interpreter past the confirmed time postpones their schedule and results in supplemental invoice charges.

Tips for working with an interpreter virtually:

It is important to ensure a clear view of the interpreter. If possible, position yourself with a solid background and test the visual field before the interpreter begins.

Have patience. If the internet freezes, a part of the conversation may be missed. Both the consumer and the interpreter should be willing to repeat themselves when necessary.

Limit distractions when possible, especially if VRI is being conducted in a home environment, so that the interpreter can focus on providing a clear message.

During virtual assignments, consumers and interpreters should conduct themselves in the same manner as if the interpreter were on-site. All best practices that are implemented on-site are to be observed to the fullest extent possible.