Spoken Language Interpreting Services for the Limited English Proficient and Non-English Speaking

Bridging Languages, Empowering Communication: Unleash the Power of Spoken Language Interpreting Services with Inclusive Communication Services

What Our Customers are Saying...

Check out what our New York sign language and caption customers are saying about the inclusive experience!

googletrustpilotOverall Rating
Based on 84 Reviews
Ramona Wright
November 6, 2023

Inclusive Communication Services is one of the best companies I have worked with. Their service and attention detail pre event and during was fantastic. I highly recommend them and will be using them again in the future.

Karen McConarty
November 3, 2023

We worked with Inclusive Communication Services to provide ASL interpretation for our annual professional conference. Their team was an absolute delight to collaborate with. Everyone at ICS is so friendly and supportive. Their team consistently went above and beyond to ensure we and our attendees were well taken care of. Can't recommend ICS enough!

Kevin Bianchi
November 1, 2023

Shelby and her team are incredible to work with. My company uses ICS for our accessibility needs at an annual conference and each year we are reminded why we love them so much. The interpreters we work with are always friendly, professional and excellent at their job. 10/10

Aimee Todoroff
October 22, 2023

The ICS team is the best! They were professional, prepared, and handled everything for our event beautifully, even the challenging, off-the-cuff moments and high-energy performers. We loved having them, and will be using them for all of our events.

Nelson Bustos
October 7, 2023

ICS is an amazing team. Their mission to improve inclusion in the communities they serve makes them unique and professional. Thank you and keep up your passion for providing great services.

Jody H
October 6, 2023

ICS is amazing! We use their ASL interpreting services in our virtual meetings for the National Human Trafficking and Disabilities Working Group (NHTDWG). Working with ICS from start to finish is a breeze, and the interpreters are professional friendly, and familiar with the virtual technology. They also spend time prior to the meeting becoming familiar with commonly used acronyms and jargon to be sure they're communicating effectively. Being inclusive should be standard everywhere, and ICS makes it easy to do so. We love their work!

Arnold Gutierrez
October 5, 2023

As a Capture Manager for a federal contractor, I identified Inclusive ASL as a potential partner for a bid opportunity. Although the government eventually designated the opportunity for small businesses only, my interactions with Inclusive ASL, and specifically with Shelby, their CEO, were highly enlightening and constructive. Her expertise and guidance were instrumental during the capture process. I recommend Inclusive ASL for their professionalism and look forward to the possibility of future collaborations.

September 2023 was the first time we contacted Inclusive Communication Services (ICS) and utilized their services. Throughout the journey from initial contact through delivering ASL service, we clearly and fully experienced the ICS commitment to ethical, individualized, and affordable inclusion. The folk who received the service were impressed and expressed their comfort and delight with the quality of service. We were asked how we discovered ICS and the simple answer was that it was through a google search. We now want to express our satisfaction and appreciation through the same medium. To the ICS team, Thank You!

Rebecca Hull
October 2, 2023

I had an outstanding experience with ICS and highly recommend their services to anyone in need of an ASL interpreter for an event. From the initial request to the event day itself, the entire process was easy, efficient, and marked by excellent customer service. When I reached out to ICS to request an ASL interpreter for a wedding, I was met with a team of coordinators who were not only responsive but also incredibly friendly. They made the entire planning process a breeze and were so easy to work with. What truly set them apart was their attention to the small details that made a significant difference for me as a deaf bridesmaid in a hearing wedding. I was impressed by ICS's flexibility. They accommodated last-minute changes to the wedding day timeline, which I genuinely appreciated. The ASL interpreter provided by ICS was not only professional but also incredibly sweet. Their presence seamlessly integrated sign language into the flow of the wedding, and many of the wedding guests commented on how well it worked. What truly stood out for me was ICS's commitment to their clients. They didn't consider their job done once the event was over - they followed up to ensure that the big day went well for the bride and groom. I have no doubt that I will be requesting ICS's services again in the future. If you are in need of ASL interpretation services, ICS should be your go-to choice!

Monique Sierra
September 29, 2023

ICS was very quick and responsive to our need in getting an ASL interpreter for a parent of an elementary school student. It was in a matter of hours that we were able to get an interpreter. Interpreter Charlotte was great.

Goksen Sozer
September 26, 2023

Aiatana helped me a lot for our meeting in NYC. They are excellent and professional. I would recommend.

Nael Hijjo
September 26, 2023

Worked with ICS on a UN conference. They were great and responsive.

Bradley Gee
September 26, 2023

Shelby and the Inclusive Team were fantastic partners on a recent event we produced in Boston. Professional, responsive, and competitively priced. We recieved great feedback from our clients and guests on the experience working with the interpreters. Thank you!

Sandra Kusek
September 20, 2023

I had a last minute request for a corporate event and was running into brick walls with almost every agency I reached out to. Inclusive ASL was able to secure 2 interpreters quickly and while we ended up not having to use them in the end, their prompt communication and flexibility was greatly appreciated. I look forward to working with them again for future events!

Michelle Siemens
September 20, 2023
Hudson Valley Shakespeare
Hudson Valley Shakespeare
September 18, 2023

Shakespeare Meets ICS

Our experience collaborating with Inclusive Communication Services (ICS) for the Hudson Valley Shakespeare Festival (HVSF) was nothing short of exceptional. Right from our initial contact, ICS exhibited a remarkable commitment to accommodating our needs and ensuring that an American Sign Language (ASL) interpreted performance was accessible to our guests. Their adept handling of logistics was both organized and efficient. Jared and Mark, the interpreters, delivered an outstanding service marked by their positive attitudes, adaptability, and seamless teamwork. Their involvement was instrumental in the success of our first ASL accessible performance. They actively engaged with our audience, including young ASL learners, and shared invaluable insights. Attendees were effusive in their praise of their work, and we wholeheartedly recommend requesting their services for future productions. The dedication of Inclusive Communication Services to making the arts inclusive is truly commendable, and we cannot express enough gratitude for their significant contributions to our theater experience.

Christine Kevichusa
August 28, 2023

An incredible team!! ICS truly went above and beyond to provide an absolutely unforgettable event experience. Extremely kind, collaborative, and professional. Their interpreters brought such a warm and welcoming aura to the event -- Our guests could not stop gushing over the friendly conversations they had with ICS's amazing interpreters. Thank you, thank you, thank you!! 🙂

July 31, 2023
Jay Délise
July 25, 2023

Shelby + team were so helpful, fast, and knowledgeable! I am so glad I chose to use their services for my show. They walked me through their pricing and services to helped me make the most informed and inclusive choice, that made the most sense for my production. They also made sure I could find interpreters of color, which almost no other org was able to do. Plus, everyone is so kind, and professional. This is my go-to organization now!

Erin Murray
July 14, 2023

ICS is reliable, professional and works hard to secure the best interest of the consumers and clients. Their online services are extremely user friendly. ICS is a champ company!

July 6, 2023

Recently, as a cast member, it was a beautiful experience to have myself and the rest of the cast, and speakers voiced by Sarah & Avery during a live production produced by The Anthropologists. They were kind, patient, prepared, and were able to pick up and perfectly sign the performance and talkback/interview for the audience. This is the second or third time I’ve had the pleasure of being voiced by or seen interpreters from Inclusive Communications Services. Every time, the interpreters come with the same warm and professional presence. Regardless of if you know or not if an attendee will need ASL, I encourage you to hire them. Being able to see ASL during the talkback was a positive, refreshing, and inclusive experience. As a performer I was honored and happy that a production I was part of can be enjoyed by a wider audience. Please reach out to Inclusive Communications Services so that you can have interpreters at your event; you’ll be proud that your content is accessible and inclusive for a wider audience to enjoy.

Ilana Donner
June 14, 2023

Inclusive Communication Services was so fantastic to work with! The organization was able to provide a fantastic group of interpreters that met the needs of our event and were able to quickly pivot when outside circumstances required it. We also needed another interpreter very last minute for the day after our event and they were able to accommodate quickly and without any issue. We really appreciated having ICS' help to provide interpretation services for our deaf event attendees, it made the whole event feel fun and inclusive for all.

Aaron Pagan
April 27, 2023

I had the pleasure of working with John and Sarah from ICS. I was able to book interpreters for a gala and they made sure I was informed on every front. From working with coordinators to the interpreters themselves, it was a seamless experience. I look forward to continuing our partnership.

Robyn Woodall
April 27, 2023

Shelby and Noel were incredibly helpful finding interpreting solutions for one of our recent events. It was easy to coordinate and made our job stress free. They booked knowledgeable and professional interpreters who helped to make our event inclusive to all. We would definitely use their services again! -Robyn Woodall, Blue Spark Event Design

Lelannie Persaud
April 5, 2023

Interpreter did an amazing job helping my dental office communicate with our client. Shelby was very helpful in finding me someone last minute. Excellent customer service!!

Leonardo Santana
March 31, 2023

I.C.S. Provided a world-class service requested at the very last minute for a large scale event. The interpreter adapted immediately to the complex ceremony, even without time for rehearsal. The ASL interpretation quality was live-streamed, and the feedback regarding the quality of the interpretation was impeccable.

Ashley DiGiorgi
March 24, 2023

ICS is a dream to work with! As a company they are collaborative, efficient, communicative, and socially responsible. As interpreters they are welcoming, talented, and simply a joy. The best!

John Horodyski
March 16, 2023

Thank you Inclusive Communication Services for providing us with two excellent translators for our recent webinar. We look forward to using your services again in the future. John Horodyski, Executive Director, Salt Flats

Christina Zanetti
February 14, 2023

Inclusive Community Services helped us have interpretation services for the first annual Northern Slavery Collective conference. The organization is in its early stages, which is hopeful to expand publicly through a website and social media as a resource to the public and educational communities for understanding and learning about the underrepresented stories of enslaved people. ICS did an amazing job. We will definitely be using them in the future.

They Love My Splash
February 14, 2023

The booking process for booking an interpreter was very convenient. Inclusive Communication Services is amazing, as they assisted in making G.R.A.C.E. Granting Resources And Community Enrichment Inc. (non-profit) Yoga and Vision Board Party event a huge success. Erin's service offered the feeling of inclusion, being understood, and enthusiasm from an attendee. Erin was punctual, professional, and a pleasure to work with. Thoughtfulness goes a long way and the smile that an ASL interpreter was present brought joy to my heart as we did our due diligence for satisfying what was needed as a community non-profit. I highly recommend ICS!

Sage Pearson
February 7, 2023

Such a wonderful and thoughtful agency. I was nervous having never booked services for the deaf before, but their staff was friendly and helpful. Definitely made sure I got exactly what we needed!

Meg Sears
February 3, 2023

ICS has found us incredible interpreters literally within hours - I don't know how they do it! So grateful to this team!

Lisa Parkinson
January 10, 2023

The below is posted on behalf of my attorney: As an attorney in a large Personal Injury law firm in NY, we required the services of 4 sign language experts for a witness. These interpreters arrived timely, were professional and gave excellent translation. I would work with this company and their translators again, any time I need these services. I highly recommend them. Sharon S Trial Attorney

Brandon Heaps
December 30, 2022

ICS really helped us out when in a bind for a unique request. Interpreters were skilled and professional. Would recommend any day!

Dj Herron
December 29, 2022

We hired Inclusive Communication Services for a travel interpreting need to accommodate a Deaf student during a college semester abroad. Their staff was extremely helpful, prompt, and friendly during the entire experience. They went above and beyond to make sure we had an interpreter appropriately suited for the student's course of studies. We will definitely use ICS in the future!

Anna Ali
December 19, 2022

ICS has been a great company to work for. I've enjoyed being a part of their mission to provide inclusive accessibility to all different groups and look forward to continuing their work!

Alexia Collado
December 6, 2022

ICS, has great customer service, provides professional services from a supportive and courteous team.

Jason Mischel
December 2, 2022

Tremendous service and talent. Would use again.

Richard Schreiber
December 2, 2022

ICS generously supported our autism expo with sign language translator for our keynote speakers! Thanks to them for a great provider who did a wonderful job. Highly, highly recommend these folks. they are contentious, capable and do a wonderful job! Hope we can have them at our next expo!

Mariah Freda
December 1, 2022

I've had the pleasure of working with ICS on multiple occasions for theatrical performances. Not only is their work professional and exceptional, but they approach the arts with such passion and joy. I can't wait to book their services for our next show.

Sherrill Wayland
November 18, 2022

The ASL interpreters provided a wonderful service for our webinar today. Thank you!!

Austin Nathaniel
November 17, 2022

We are huge fans of ICS! Shelby has been a thoughtful, invaluable partner as we've added ASL interpretation and live captioning services to our events. Every member of the ICS team we've worked with has been a skilled practitioner and a joy to work with. Our audiences have been extremely appreciative of the added services and we are so glad to be able to include these elements in our events. We can't recommend ICS highly enough!

Adrianne Koteen
November 7, 2022

I had a wonderful experience working with Inclusive Communications Services. Amazing costumer service, speedy response time, and they were able to provide a last-minute accommodation of utmost quality and professionalism. Highly recommend!

Richard Hinojosa
October 25, 2022

Professional and proficient! We had a great experience working with these interpreters. Our Deaf and Hard of Hearing clients had nothing but great things to report about their work.

Lorie Stolarchuk
October 20, 2022

The folks at Inclusive Communication Services were wonderful to work with and offered prompt, flexible services to translate and prepare captions, transcripts, and documents for our open educational resource. A+

Pooya Dubash
October 14, 2022

Thank you for providing me with urgent zoom translation services for a client of mine, hope to meet you guys soon in new york. Lovely experience and the owners are a joy to work with.

Allison Day
October 12, 2022

ICS interpreted for a small staff meeting where skillful interpretation was essential to capture the nuances of the conversation and the personalities involved. We're grateful for the warmth and professionalism of our interpreter, and look forward to working with ICS again.

Andrew Fem
October 6, 2022

Inclusive Communication Services is amazing and I highly highly recommend. Shelby has been an INVALUABLE resource and all the interpreters we've worked with so far have been excellent. Also Village Hands is an amazing program that we definitely need more of. Can't say enough good things - 10/10 definitely recommend!

Michael Graziano
September 20, 2022

Fantastic service on very short notice - would highly recommend.

Laura Mattes
September 6, 2022

What a fantastic pair. Truly professional and the loveliest people to work with. They made my daughter’s day signing for her wedding day. They couldn’t have done anything more to have helped and made it all so easy for her. They are the best !!!

Spoken Language Interpreting Services:
Breaking Barriers, Connecting Cultures

Welcome to Inclusive Communication Services (ICS), where we offer exceptional spoken language interpreting services tailored to meet the diverse communication needs of our clients. Our commitment to the “inclusive experience” sets us apart from other interpreting companies. Instead of simply assigning any available interpreter, we take the time to understand the specific requirements of each service request. ICS is committed to referring the most qualified interpreter with subject matter expertise and the ability to accommodate unique communication needs.

Promoting Equal Access and Inclusion
At ICS, our mission is to improve equal access and foster inclusion in the communities we serve. We believe that a universal design and approach to events and media content are essential for creating a culture of inclusion. With our spoken language interpreting services, we provide affordable, reliable, and consumer-focused accessibility solutions for individuals who are Deaf, DeafBlind, Blind, and Non-English speaking.

Comprehensive Spoken Language Interpreting Services

Real-time professional captioning services are available for both open-captioning and closed-captioning to cater to a variety of diverse accessibility needs. Our live captioning services encompass both options, ensuring that everyone can access and engage with your content seamlessly.

Spoken Language Menu

Our spoken language interpreters are available in a variety of languages
and subject matter expertise, including:

Most Popular
Farsi (Persian)
Filipino (Tagalog)
Haitian Creole
Mandarin Chinese

Qualified and Certified Interpreters

At ICS, we pride ourselves on the expertise and qualifications of our interpreters. All our interpreters undergo a rigorous interview and screening process to ensure their qualifications and the best placement for work. With a diverse roster of interpreters, we cover over 200 languages, including English, Spanish, Mandarin Chinese, Arabic, French, Russian, German, and many more.

Our interpreters hold various certifications, such as Conference Interpreter Certifications, National Certifications, Community and Medical Interpreting Certifications, Legal Interpreting Certifications, and Regional and Local Certifications. This ensures that you receive professional interpreting services from experts who understand the nuances of different languages and industries.

Certification List

Some of the certifications which our professional interpreters posses include:

  • Conference Interpreter Certifications:
    • United Nations Interpreter Test (UN INT)
    • European Union (EU) Accreditation for Conference Interpreters
  • National Certifications:
    • American Translators Association (ATA) Certification
    • Chartered Institute of Linguists (CIOL) Diploma in Public Service Interpreting (DPSI)
    • National Association of Judiciary Interpreters and Translators (NAJIT) Certification
    • Canadian Translators, Terminologists, and Interpreters Council (CTTIC) Certification
  • Community and Medical Interpreting Certifications:
    • Certification Commission for Healthcare Interpreters (CCHI) Certification
    • National Board of Certification for Medical Interpreters (NBCMI) Certification
    • Bridging the Gap (BTG) Certification
  • Legal Interpreting Certifications:
    • Certified Court Interpreter (CCI) – California
    • Certified Legal Interpreter (CLI) – New York
    • Federally Certified Court Interpreter – United States
  • Regional and Local Certifications:
    • Diploma in Public Service Interpreting (DPSI) – United Kingdom
    • Sworn Translator and Interpreter Certification – Various countries

Industries We Serve

with Quality Spoken Language Interpreting Services

Business Interpreting
Escort Interpreting
Legal Interpreting
Medical Interpreting
Icon-Mental Health
Mental Health
Icon Performance
Performance Interpreting
Religious Interpreting
Technical Interpreting
Travel Interpreting

Effortless Service

Requesting our spoken language interpreting services is simple and convenient. You can reach out to us by emailing requests@inclusiveasl.com, calling (347) 927-5770, or using the service request form on our website. For corporate, government, educational, and medical clients seeking a reliable accessibility industry partner, we offer access to our scheduling portal, granting you a personal account for streamlined management of your service requests.

Understanding Spoken Language
Interpreting Serivces

Consecutive Interpretation (CI)

The go-to mode of interpretation, perfect for precise communication when details really matter! The structure of a meeting involving Consecutive Interpreting is as follows: first the speaker speaks, then the interpreter, and then the speaker again. This pattern repeats throughout the length of the session. Consecutive interpreters often interpret at regular intervals of 2-5 minutes, but may also speak after each speaker is done in more conversational settings.

Consecutive Interpretation
is ideal for:

  • Small-sized meetings such as negotiations and interviews.
  • Meetings with natural pauses that encourage group discussions.
  • Exchanges of highly technical information.
  • Situations where two languages are being spoken.
  • No specialist or complex equipment required.

Consecutive Interpretation
best practices:

  • Schedule extra time in your meeting to accommodate the interpreter.
  • Allow all attendees to know ahead of time that an interpreter will be present.
  • Plan for pauses when creating meeting presentations and agendas.
  • Minimum session length is two hours.

Consecutive Interpretation is
not recommended for:

  • Large-sized meetings such as conferences and seminars.
  • Situations where more than two languages are being spoken.

Simultaneous Interpretation:

Simultaneous interpreting occurs at the same time as speech. Interpreters rapidly process information to make instantaneous decisions about what was said. A well-known example of simultaneous interpreting in action is the United Nations.

Simultaneous Interpretation
is ideal for:

  • Large meetings, conferences, seminars, and other large multilingual gatherings.
  • Environments where one person is presenting information to an audience.
  • Situations where two or more languages are being spoken.

Simultaneous Interpretation
best practices:

  • Understand interpreters work in teams and switch off at regular intervals.
  • Allow all presenters to know ahead of time that a simultaneous interpreter will be present.
  • Minimum session length is two hours.

Simultaneous Interpretation
is not recommended for:

  • Situations requiring space for injecting clarification or questions.
  • Environments involving conversational turn-taking or discussion.

Virtual Remote Interpretation (VRI)

Post pandemic, virtual remote interpreting (VRI) remains one of the preferred methods of using an interpreter. Our interpreters acquired the expertise and experience to ensure video remote interpreting is as smooth and seamless as its in-person counterpart. Most, if not all, remote interpreting is done using the consecutive mode. One advantage that VRI offers is that the talent pool of qualified interpreters becomes wider than ever, allowing one to utilize the best of the best.

Virtual Remote Interpretation
is ideal for:

  • Remote work settings online and over-the-phone (OPI).
  • General medical and legal appointments.
  • One-on-one or smaller group meetings.
  • Situations requiring flexibility, urgency, and affordability.

Virtual Remote Interpretation
best practices:

  • Schedule extra time in your meeting to accommodate the interpreter.
  • Brief the interpreter on the topic to be discussed to help provide more context.
  • Plan for pauses when creating meeting presentations and agendas.

Virtual Remote Interpretation
is not recommended for:

  • Large group meetings.
  • High risk medical and mental health settings.

Client Satisfaction and Privacy

At ICS, we prioritize client satisfaction, as evidenced by our numerous 5-star reviews on Google. We also follow HIPAA best practices to safeguard personal information, operating under the “minimal disclosure standard” to ensure that only the necessary information is shared for the effective performance of our services.

Affordable Solutions for Quality Services

We understand the importance of affordability without compromising quality. That’s why ICS offers customizable rate structures to accommodate various budgets. However, please note that last-minute and urgent service requests may incur additional fees and charges. We encourage you to request our services as soon as possible to secure the best rates and ensure seamless communication for your events and meetings.

Partner with ICS for Unmatched
Real-Time Captioning Services

When it comes to real-time captioning services, Inclusive Communication Services is your trusted partner to ensure equal-access and accuracy for your audience.

Our commitment to quality, customer focus, and dedication to inclusion define our signature “inclusive experience.”

Contact us today and experience the ICS can make for your accessibility initiatives. Let us help you create an inclusive and accessible environment for all.

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