About Us

Who Are We

Inclusive Communication Services provides professional and affordable sign language interpreting, caption transcription, and media translation and accessibility services for the Deaf, Deaf-blind, blind, low-vision, late deafened, and hard-of-hearing across the Northeastern region of the US, including New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts.

Committed to ethical, individualized, and affordable accommodation services, ICS professionals bridge language and cultural differences to make your next show, meeting, or presentation distinct, engaging, and – most importantly – inclusive!

ICS proudly developed through the guidance of our local Deaf community. In this spirit, ICS aims to reciprocate our support by providing pro-bono services for non-profit and Art organizations and through donations to underfunded schools for the Deaf.

For whatever your communication needs may be, ICS looks forward to providing you with an inclusive experience!

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Our Mission

Inclusive Communication Services’ mission is to improve inclusion and equal-access in the communities we serve by being an affordable, reliable, and quality resource for premium sign language interpreting, translation, caption, and media accessibility services. Appreciating that everyone is compiled of a mosaic of cultures, languages, and identities, ICS commits to providing premium ADA compliance through reputable professionals prepared to understand and holistically match a variety of communication and visual needs. ICS is dedicated to further improving inclusion in the community by contributing probono services to budget-restricted organizations and donating to inclusion-expansion efforts in underfunded schools for the Deaf.

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How It All Started...

Inclusive Communication Service was the inspiration of two interpreters, Tyler Herron and Shelby Edwards, who developed from students to professionals in New York City. Cultivating a knowledge of minority-sensitive and multiple disability interpreting, the colleagues recognized how these and other subcultural communities continued to be overlooked and overgeneralized in contemporary interpreting  practices.

Tyler and Shelby sought to improve inclusion for those with hearing and vision disabilities in their community by creating an agency that would consider each accommodation consumer’s complete identity and language profile when referring the optimal interpreter, translator, or caption provider to match their needs. In 2016, Shelby and Tyler co-founded Inclusive Communication Services with a commitment to providing affordable, credible, and reliable sign language interpreting, captioning, and accommodation services in New York City.

Since its start, Inclusive Communication Services has expanded its accommodations throughout the Northeast, becoming a dependable community resource for holistic and economic accessibility solutions. ICS continues to raise the bar for accommodation agencies through industry-leading commitments to ethical services, community reinvestment, provider-friendly contracting, and philanthropy initiatives.

ICS is endlessly grateful to the New York Deaf and interpreter communities, without whom we would not have blossomed to what we are!

Leadership Team

Shelby Edwards​

Shelby Edwards

  • CEO, Founder, and Lead Coordinator of ICS
  • Bachelor’s in ASL-English Interpreting and American Sign Language from Maryville College
  • Born and raised in Jonesborough, Tennessee
  • Personal hobbies include reading, theatre and travel
  • Specialized in working with Deaf children with multiple disabilities, including autism and vision loss
  • ADA Accessibility Consultant for Accommodating the Deaf, Deaf-blind, blind, low-vision, late deafened and hard-of-hearing
  • Shelby@InclusiveASL.com
Tyler Herron​

Tyler Herron

  • CFO, founder, and coordinator of ICS
  • Bachelor’s in ASL-English Interpreting and Spanish Language & Literature from Maryville College
  • Born and raised in Columbus, Ohio
  • Personal hobbies include travel, meditation and cooking
  • Specialized interpreter for Deaf-Blind, Spanish-influenced, and LGBTQ-sensitive interpreting
  • ADA Accessibility Consultant for Accommodating the Deaf, Deaf-blind, blind, low-vision, late deafened and hard-of-hearing
  • Tyler@InclusiveASL.com

Coordinator Team

Noel Hansen

Noel Hansen

  • Accessibility Coordinator
  • Bachelor’s in ASL-English Interpreting from Gallaudet University
  • Born and raised on Long Island, NY
  • Personal hobbies include SCUBA diving, travel, photography, volleyball
  • Experienced with Americans with Disabilities Act, NYC Human Rights Law and various NYC local laws.
  • Specialized in Disability etiquette, aauxiliary aids and services, and document accessibility.
  • Certified ADA Coordinator with Great Plains ADA Center.
  • Noel@InclusiveASL.com

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