About Us
Who Are We
Inclusive Communication Services provides professional and affordable sign language interpreting, spoken language interpreting, translation, caption transcription, and media accessibility services for the Deaf, Deaf-blind, Blind, low-vision, late deafened, hard-of-hearing, and Limited English Proficient (LEP) across the Northeastern region of the US, including New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts.
Committed to ethical, individualized, and affordable accommodation services, ICS professionals bridge language and cultural differences to make your next event, meeting, or presentation distinct, engaging, and – most importantly – inclusive!
ICS proudly developed through the guidance of our local Deaf, Blind, and LEP communities. In this spirit, ICS aims to reciprocate our support by providing pro-bono services for non-profit and art organizations and through donations to underfunded schools for the Deaf.
For whatever your communication needs may be, ICS looks forward to providing you with an inclusive experience!
Our Mission
Inclusive Communication Services’ mission is to improve inclusion and equal-access in the communities we serve by being an affordable, reliable, and quality resource for premium spoken and sign language interpreting, translation, captioning, and media accessibility services. Appreciating that everyone is compiled of a mosaic of cultures, languages, and identities, ICS commits to providing premium ADA compliance through reputable professionals prepared to understand and holistically match a variety of communication and visual needs. ICS is dedicated to further improving inclusion in our communities by contributing probono services to budget-restricted organizations and donating to inclusion-expansion efforts in underfunded schools for the Deaf.
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How It All Started...
Inclusive Communication Service was the inspiration of two interpreters, Tyler Herron and Shelby Edwards, who developed from students to professionals in New York City. Cultivating a knowledge of minority-sensitive and multiple disability interpreting, the colleagues recognized how these and other subcultural communities continued to be overlooked and overgeneralized in contemporary accommodation practices.
Tyler and Shelby sought to improve inclusion for those with hearing and vision disabilities and the Limited English Proficient (LEP) in their community by creating an agency that would consider each accommodation consumer’s complete identity and language profile assigning the optimal interpreter, translator, or caption provider to match their needs. In 2016, Shelby and Tyler co-founded Inclusive Communication Services with a commitment to providing affordable, holistic, and reliable accommodation solutions in New York City.
Since its start, Inclusive Communication Services has expanded its accommodation services throughout the Northeast, becoming a dependable community resource for holistic and economic accessibility solutions. ICS continues to raise the bar for the accommodation profession through industry-leading commitments to ethical services, continued professional development, provider-friendly contracting, and community-supportive initiatives.
ICS is endlessly grateful to the New York Deaf, Blind, and LEP communities, without whom we would not have grown to where we are today!
Inclusive Communication Services was just awarded the National Women’s Business Enterprise Certification.
Overall Rating
I have utilized ICS for several of my events. The interpreters are always pleasant and professional. I highly recommend ICS if you are ever in need of translation or interpretation services.
I can not recommend ICS highly enough. Hook & Eye Theater had a wonderful experience working with Shelby and the team at ICS from beginning to end. What an incredible organization serving the theatrical community and beyond. Thank you!
My experience with Inclusive Communication Services has been terrific! From the last minute accommodation, professionalism, constant communication, and ensuring preparation eased any worries. This review is for Dani Whelan , who served as an interpreter for my grandfather’s homegoing service. She was amazing patient, respectful, and professional throughout the entire time. She was willing to stand and interpret by herself (a huge task) for 2 hours, ensuring I had full access to everything being said. I am truly grateful for her dedication and willingness to provide me with clear communication during such an emotional service. Thank you so much, Dani!
I recently worked on a few projects with Inclusive Communication Services as an interpreter, and it was truly a pleasure to work with Aitana. Her professionalism and kindness made a meaningful difference in my preparation for each assignment. Having a real person on the other side gave me the confidence that I needed, professionally and personally.
AADMD
We have loved working with ICS and apprecaite their flexible approach to working with our budget. We are excited to have their services at our conference in Dallas next year!" The services have been game changing for what we are able to provide. Highly recommend.
We have loved working with ICS and appreciate their flexible approach to working with our budget. We are excited to have their services at our conference in Dallas next year! Their services have allowed us to provide truly accessible services and opportunities.
ICS was wonderful! They provided feedback and support throughout the entire process, including sending interpreters prior to our ASL interpreted show. They also generously provided their expertise on all technical needs for the interpreters, including, lighting, placement, and script translation. I give them my highest recommendation for your ASL translation needs for your show!
Our company has been using Inclusive Communication Services for years at our annual conference. The team makes everything so easy for us. Their kind and clear communication leading up to the event and their prompt arrival each day makes the choice a no-brainer. They are experts at making special events accessible, and we are so grateful for their guidance and partnership! We will be calling them back for all our future needs!
Playing Dungeons & Dragons with ICS at the New York Comic Con was terrific. Accessible gaming with ICS really is a game changer! It was amazing to see the spirit, skill, and kindness of the staff while participating in a game where everyone was included thanks to the ICS interpreters, captioner and audio describer.
Very friendly, patient people pulling out all the stops to take care of those that need their help.
They provide an incredible service that helps serve our comic con guests who require accessibility assistance. Each member we spoke with was patient, empathetic, and supportive. We love their dedication towards making these large experiences possible for everyone to enjoy!
I had a great time! Really cool to have the inclusion and le more about asl as i played dnd
I enjoyed learning to play dnd at ICS’s booth at New York Comic Con. As a player, it was neat to experience different perspectives of Deaf and Blind players and DMs. ICS provided ASL interpreters, Audio Description and Captioing services, so I was able to fully participate with new friends as I am learning ASL. It was so much fun!
Wonderful interpretations, and had a wonderful chat with the individuals holding the NYCC ASL/inclusive D&D Oneshot about their other services and how they work ✨️
They are great! So helpful and inclusive. Had a wonderful time and felt so welcomed by everyone I met.
Visited the booth at New York Comic Con and got to learn about some inclusive resources and cultural experiences, especially about supports and accessibility for Deaf and HoH folks.
We signed together!!!!! I haven’t signed in years but that was so cool to bring that back to the front of my mind
Despite being in a noisy room, it didn't dampen the sense of communityness ICS brought together at the small booth area at NY Comic Con. I enjoyed some good vibe with their interpreters and fellow attendees
It was a wonderful way of connecting to other fans and geeks like me, who understand my struggles and help me to understand others’ better. Everyone running the booth was friendly and helpful and put me at ease as I can be shy at first.
I had a great experience watching Murder on the Links at Two River Theater in New Jersey! The ASL interpretation, provided by Inclusive Communication Services, was fantastic. The two interpreters were energetic, clear, and worked beautifully as a team. Their placement in front of the stage made it easy to follow both the performance and the signing. I’m so grateful for accessible theater and inclusive experience — I’ll definitely recommend Inclusive Communication Services for future events!
I’m a Deaf Performer. The interpreter was able to meet with me ahead of time and accommodate my needs.
Great service, super professional and trustworthy interpreters. Thank you!
We needed a somewhat last minute ASL translator and were impressed by the speed, service and professionalism of ICS. Our translator was excellent and connected well with everyone on site. Will use them again and highly recommend.
I cannot speak highly enough about Inclusive Communication Services and their exceptional work! I had the pleasure of seeing the ICS American Sign Language interpreting team at a conference in San Francisco. Their professionalism and expertise puts them in a league of their own. If you’re planning conferences or in need of a professional sign language accessibility partner, ICS is the answer. A true joy to partner with them. Shelby and her team set the standard for professionalism, coordination, and accessibility.
Excellent company to work with! The assignments are always well planned and coordinated. It’s always a a pleasure working with their attentive and caring team.
Inclusive Communication Services did an amazing job at Cannes Lions Festival for me and my team. They treated us with so much kindness and made sure we had full access to interpreters the whole time. It honestly felt like everything was normal. I got all the information I needed, didn’t feel left out, and could actually enjoy the event without stressing. The team and interpreters were fun, friendly, and just really awesome to work with. Big thanks to all of them
Fantastic first ASL interpretation experience
Inclusive Communication Services was fantastic. They provided two ASL interpreters for a public, two-person artist talk at our small nonprofit exhibition space. Communication with the coordinating team was super quick and efficient responding to our inquiry and getting us set up, and the interpreters were fantastically warm and engaged with the content of our program. This was our first time providing ASL for a program and we will definitely use Inclusive Communication Services in the future as we work to improve our programming's accessibility.
Inclusive Communication Services was fantastic. They provided two ASL interpreters for a public, two-person artist talk at our small nonprofit exhibition space. Communication with the coordinating team was super quick and efficient responding to our inquiry and getting us set up, and the interpreters were fantastically warm and engaged with the content of our program. This was our first time providing ASL for a program and we will definitely use Inclusive Communication Services in the future as we work to improve our programming's accessibility.
⭐⭐⭐⭐⭐ Outstanding interpreter!** provided excellent service—accurate, professional, and easy to work with. Highly recommend for anyone needing top-quality interpretation. Will hire again!
ICS provided top-quality ASL interpretation for our virtual and in-person comedy shows! Highly recommend working with them!
We love using ICS for ASL interpretation for our theater productions. The interpreters are always well-prepared and enthusiastic, and communicating with the ICS staff in advance of the event is easy & reliable.
Accessibility is an essential part of inclusion, and Inclusive Communication Services delivered it with excellence at Cannes Lions International Festival of Creativity in France. Their ASL interpreting, CART captioning, and service coordination teams supported our conference stages, networking spaces, and last-minute changes with calm professionalism and deep care. That’s what true inclusion feels like.
ICS has a wonderful coordinator by the name of Aitana. She recently coordinated a team of captioners to close caption the Cannes Lions International Festival 2025, festival/conference Aitana made sure that accessibility/CART was the the forefront and knew what her team needed every session to do their best. Hooray for Aitana! Great job!
Aitana's communication skills are wonderful as she kept in touch with the CART providers and responded to questions promptly. She organized schedules and helped with technical/audio issues. This took her quick-thinking and problem-solving skills to resolve. Aitana is great to work with!
Inclusive Communications Services did an AMAZING job at Cannes Lions! Fabulous work.
I love to see a Deaf interpreter on the stage at conferences! What an amazing experience for me! They are so supportive of the Deaf community, theatres, conferences, and more!
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