Inclusive Communication Services provides professional and affordable sign language interpreting, spoken language interpreting, translation, caption transcription, and media accessibility services for the Deaf, Deaf-blind, Blind, low-vision, late deafened, hard-of-hearing, and Limited English Proficient (LEP) across the Northeastern region of the US, including New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts.
Committed to ethical, individualized, and affordable accommodation services, ICS professionals bridge language and cultural differences to make your next event, meeting, or presentation distinct, engaging, and – most importantly – inclusive!
ICS proudly developed through the guidance of our local Deaf, Blind, and LEP communities. In this spirit, ICS aims to reciprocate our support by providing pro-bono services for non-profit and art organizations and through donations to underfunded schools for the Deaf.
For whatever your communication needs may be, ICS looks forward to providing you with an inclusive experience!
Inclusive Communication Services’ mission is to improve inclusion and equal-access in the communities we serve by being an affordable, reliable, and quality resource for premium spoken and sign language interpreting, translation, captioning, and media accessibility services. Appreciating that everyone is compiled of a mosaic of cultures, languages, and identities, ICS commits to providing premium ADA compliance through reputable professionals prepared to understand and holistically match a variety of communication and visual needs. ICS is dedicated to further improving inclusion in our communities by contributing probono services to budget-restricted organizations and donating to inclusion-expansion efforts in underfunded schools for the Deaf.
How It All Started...
Inclusive Communication Service was the inspiration of two interpreters, Tyler Herron and Shelby Edwards, who developed from students to professionals in New York City. Cultivating a knowledge of minority-sensitive and multiple disability interpreting, the colleagues recognized how these and other subcultural communities continued to be overlooked and overgeneralized in contemporary accommodation practices.
Tyler and Shelby sought to improve inclusion for those with hearing and vision disabilities and the Limited English Proficient (LEP) in their community by creating an agency that would consider each accommodation consumer’s complete identity and language profile assigning the optimal interpreter, translator, or caption provider to match their needs. In 2016, Shelby and Tyler co-founded Inclusive Communication Services with a commitment to providing affordable, holistic, and reliable accommodation solutions in New York City.
Since its start, Inclusive Communication Services has expanded its accommodation services throughout the Northeast, becoming a dependable community resource for holistic and economic accessibility solutions. ICS continues to raise the bar for the accommodation profession through industry-leading commitments to ethical services, continued professional development, provider-friendly contracting, and community-supportive initiatives.
ICS is endlessly grateful to the New York Deaf, Blind, and LEP communities, without whom we would not have grown to where we are today!
Inclusive Communication Services was just awarded the National Women’s Business Enterprise Certification.
Overall Rating
Shelby + team were so helpful, fast, and knowledgeable! I am so glad I chose to use their services for my show. They walked me through their pricing and services to helped me make the most informed and inclusive choice, that made the most sense for my production. They also made sure I could find interpreters of color, which almost no other org was able to do. Plus, everyone is so kind, and professional. This is my go-to organization now!
ICS is reliable, professional and works hard to secure the best interest of the consumers and clients. Their online services are extremely user friendly. ICS is a champ company!
Recently, as a cast member, it was a beautiful experience to have myself and the rest of the cast, and speakers voiced by Sarah & Avery during a live production produced by The Anthropologists. They were kind, patient, prepared, and were able to pick up and perfectly sign the performance and talkback/interview for the audience. This is the second or third time I’ve had the pleasure of being voiced by or seen interpreters from Inclusive Communications Services. Every time, the interpreters come with the same warm and professional presence. Regardless of if you know or not if an attendee will need ASL, I encourage you to hire them. Being able to see ASL during the talkback was a positive, refreshing, and inclusive experience. As a performer I was honored and happy that a production I was part of can be enjoyed by a wider audience. Please reach out to Inclusive Communications Services so that you can have interpreters at your event; you’ll be proud that your content is accessible and inclusive for a wider audience to enjoy.
Inclusive Communication Services was so fantastic to work with! They organization was able to provide a fantastic group of interpreters that met our the needs of our event and were able to quickly pivot when outside circumstances required it. We also needed another interpreter very last minute for the day after our event and they were able to accommodate quickly and without any issue. We really appreciated having ICS' help to provide interpretation services for our deaf event attendees, it made the whole event feel fun and inclusive for all.
I had the pleasure of working with John and Sarah from ICS. I was able to book interpreters for a gala and they made sure I was informed on every front. From working with coordinators to the interpreters themselves, it was a seamless experience. I look forward to continuing our partnership.
Shelby and Noel were incredibly helpful finding interpreting solutions for one of our recent events. It was easy to coordinate and made our job stress free. They booked knowledgeable and professional interpreters who helped to make our event inclusive to all. We would definitely use their services again! -Robyn Woodall, Blue Spark Event Design
Interpreter did an amazing job helping my dental office communicate with our client. Shelby was very helpful in finding me someone last minute. Excellent customer service!!
I.C.S. Provided a world-class service requested at the very last minute for a large scale event. The interpreter adapted immediately to the complex ceremony, even without time for rehearsal. The ASL interpretation quality was live-streamed, and the feedback regarding the quality of the interpretation was impeccable.
ICS is a dream to work with! As a company they are collaborative, efficient, communicative, and socially responsible. As interpreters they are welcoming, talented, and simply a joy. The best!
Thank you Inclusive Communication Services for providing us with two excellent translators for our recent webinar. We look forward to using your services again in the future. John Horodyski, Executive Director, Salt Flats
Inclusive Community Services helped us have interpretation services for the first annual Northern Slavery Collective conference. The organization is in its early stages, which is hopeful to expand publicly through a website and social media as a resource to the public and educational communities for understanding and learning about the underrepresented stories of enslaved people. ICS did an amazing job. We will definitely be using them in the future.
The booking process for booking an interpreter was very convenient. Inclusive Communication Services is amazing, as they assisted in making G.R.A.C.E. Granting Resources And Community Enrichment Inc. (non-profit) Yoga and Vision Board Party event a huge success. Erin's service offered the feeling of inclusion, being understood, and enthusiasm from an attendee. Erin was punctual, professional, and a pleasure to work with. Thoughtfulness goes a long way and the smile that an ASL interpreter was present brought joy to my heart as we did our due diligence for satisfying what was needed as a community non-profit. I highly recommend ICS!
Such a wonderful and thoughtful agency. I was nervous having never booked services for the deaf before, but their staff was friendly and helpful. Definitely made sure I got exactly what we needed!
ICS has found us incredible interpreters literally within hours - I don't know how they do it! So grateful to this team!
The below is posted on behalf of my attorney: As an attorney in a large Personal Injury law firm in NY, we required the services of 4 sign language experts for a witness. These interpreters arrived timely, were professional and gave excellent translation. I would work with this company and their translators again, any time I need these services. I highly recommend them. Sharon S Trial Attorney
ICS really helped us out when in a bind for a unique request. Interpreters were skilled and professional. Would recommend any day!
We hired Inclusive Communication Services for a travel interpreting need to accommodate a Deaf student during a college semester abroad. Their staff was extremely helpful, prompt, and friendly during the entire experience. They went above and beyond to make sure we had an interpreter appropriately suited for the student's course of studies. We will definitely use ICS in the future!
ICS has been a great company to work for. I've enjoyed being a part of their mission to provide inclusive accessibility to all different groups and look forward to continuing their work!
ICS, has great customer service, provides professional services from a supportive and courteous team.
ICS generously supported our autism expo with sign language translator for our keynote speakers! Thanks to them for a great provider who did a wonderful job. Highly, highly recommend these folks. they are contentious, capable and do a wonderful job! Hope we can have them at our next expo!
I've had the pleasure of working with ICS on multiple occasions for theatrical performances. Not only is their work professional and exceptional, but they approach the arts with such passion and joy. I can't wait to book their services for our next show.
The ASL interpreters provided a wonderful service for our webinar today. Thank you!!
We are huge fans of ICS! Shelby has been a thoughtful, invaluable partner as we've added ASL interpretation and live captioning services to our events. Every member of the ICS team we've worked with has been a skilled practitioner and a joy to work with. Our audiences have been extremely appreciative of the added services and we are so glad to be able to include these elements in our events. We can't recommend ICS highly enough!
I had a wonderful experience working with Inclusive Communications Services. Amazing costumer service, speedy response time, and they were able to provide a last-minute accommodation of utmost quality and professionalism. Highly recommend!
Professional and proficient! We had a great experience working with these interpreters. Our Deaf and Hard of Hearing clients had nothing but great things to report about their work.
The folks at Inclusive Communication Services were wonderful to work with and offered prompt, flexible services to translate and prepare captions, transcripts, and documents for our open educational resource. A+
Thank you for providing me with urgent zoom translation services for a client of mine, hope to meet you guys soon in new york. Lovely experience and the owners are a joy to work with.
ICS interpreted for a small staff meeting where skillful interpretation was essential to capture the nuances of the conversation and the personalities involved. We're grateful for the warmth and professionalism of our interpreter, and look forward to working with ICS again.
Inclusive Communication Services is amazing and I highly highly recommend. Shelby has been an INVALUABLE resource and all the interpreters we've worked with so far have been excellent. Also Village Hands is an amazing program that we definitely need more of. Can't say enough good things - 10/10 definitely recommend!
Fantastic service on very short notice - would highly recommend.
What a fantastic pair. Truly professional and the loveliest people to work with. They made my daughter’s day signing for her wedding day. They couldn’t have done anything more to have helped and made it all so easy for her. They are the best !!!
Shelby and Tyler interpreted for my daughter both on a cruise and at her wedding. They not only are brilliant at their job but also lovely caring people. If I could give a 10 star rating I would. Highly recommend them and am hoping they are available next August on another cruise for my daughter. They are the best.
They were friendly and easy to work with. They answered all my questions as quickly as they could. I look forward to using them again .
Tyler and shelby have helped my family massively with interpreting my cousins wedding and interpreting for my cousin on one of our cruise holidays and hopefully many more to come. Without them my cousin would not have felt as at ease having to concentrate and lip read more than she can just to keep up with everything going on. They are wonderful at their job and even helping me and my other family members to learn more sign to be able to communicate with our cousin. Thank you Tyler and Shelby x
ICS interpreted for my wedding and did the most incredible job. Without them my wedding would definitely not have been what it was. I didn’t miss anything thanks to them and felt at total ease knowing they were there for anything I needed. They were so so kind and their energy was just amazing. Couldn’t recommend them enough. I will be eternally grateful for them helping to make that day the most perfect day with no stresses about missing anything or having any issues with communication. So thankful for this company and the interpreters who were there!!!
What a blessing! ICS saved the day. We were doing a Zoom and my camera wouldn't work. They didn't miss a beat and EVERYTHING was communicated correctly. Highly HIGHLY recommend ICS.
Thank you to both Keimi and Jared! Amazing interpreting supporting our incoming family. Extremely grateful for the last minute accommodations. I look forward to our continued partnership.
Our theater, The Other Side of Silence (TOSOS) hired ICS for our first-ever ASL-interpreted performance and we were thrilled by their work. They sent interpreters before the scheduled performance to watch the show, and the owner herself made a point of attending. You couldn't do better than to use this indie, wonderful company for ASL interpretation.
Great owner! Shelby Edwards has a wonderful insight into the needs of both Deaf and Hearing individuals of the community. She’s extremely professional and has an amazing team that is responsive and considerate.
We love using ICS for ASL interpretation for our theater productions. The interpreters are always well-prepared and enthusiastic, and communicating with the ICS staff in advance of the event is easy & reliable.
The staff is wonderful, helpful, and very professional and I highly recommend their services. They were able to schedule interpreters on short notice and the entire process was smooth and efficient!
Inclusive Communication Services (ICS) are always respectful and considerate regarding their clients and their interpreters, handling each situation with compassion and attention to detail. The perfect mix of personal and professional, ICS truly caters to the needs of everyone who works with them.
ICS provided interpreting for our virtual book launch, and they were great! The event was trilingual, so they were working alongside Spanish language interpreters and managed the busy format with generosity and ease. I look forward to getting to work with them again in the future.
The Story Pirates love ICS! We had a last minute need for interpretation for a live show, which was particularly challenging because it included scripted, musical, and improvised sections. They were fantastic! We loved having the ability to reach even more kids than before. Thank you so much!
Inclusive Communication Services was able to provide an interpreter with very late notice, which was super appreciated! Cedar was an excellent interpreter and we will definitely plan to work with them again in the future.
I feel so lucky to have gotten to partner with Inclusive Communication Services many times over the last few months to make events all over the city more inclusive and accessible! The work done by this organization is truly incredible and I am always impressed by how smooth and easy it is to coordinate with their staff and interpreters as a third party event organizer.
Steffi and Erin were excellent! They were incredibly professional and prepared. We were so appreciative to have them in the room!
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