Real-time Live Captioning Services for the Deaf, Hard-of-Hearing, and Late Deafened
Accurate, human-transcribed CART and TypeWell captioning services for in-person and online events, meetings and appointments.

What Our Customers are Saying...

Check out what our New York sign language and caption customers are saying about the inclusive experience!

googletrustpilotOverall Rating
Based on 68 Reviews
July 31, 2023
Jay Délise
July 25, 2023

Shelby + team were so helpful, fast, and knowledgeable! I am so glad I chose to use their services for my show. They walked me through their pricing and services to helped me make the most informed and inclusive choice, that made the most sense for my production. They also made sure I could find interpreters of color, which almost no other org was able to do. Plus, everyone is so kind, and professional. This is my go-to organization now!

Erin Murray
July 14, 2023

ICS is reliable, professional and works hard to secure the best interest of the consumers and clients. Their online services are extremely user friendly. ICS is a champ company!

July 6, 2023

Recently, as a cast member, it was a beautiful experience to have myself and the rest of the cast, and speakers voiced by Sarah & Avery during a live production produced by The Anthropologists. They were kind, patient, prepared, and were able to pick up and perfectly sign the performance and talkback/interview for the audience. This is the second or third time I’ve had the pleasure of being voiced by or seen interpreters from Inclusive Communications Services. Every time, the interpreters come with the same warm and professional presence. Regardless of if you know or not if an attendee will need ASL, I encourage you to hire them. Being able to see ASL during the talkback was a positive, refreshing, and inclusive experience. As a performer I was honored and happy that a production I was part of can be enjoyed by a wider audience. Please reach out to Inclusive Communications Services so that you can have interpreters at your event; you’ll be proud that your content is accessible and inclusive for a wider audience to enjoy.

Ilana Donner
June 14, 2023

Inclusive Communication Services was so fantastic to work with! They organization was able to provide a fantastic group of interpreters that met our the needs of our event and were able to quickly pivot when outside circumstances required it. We also needed another interpreter very last minute for the day after our event and they were able to accommodate quickly and without any issue. We really appreciated having ICS' help to provide interpretation services for our deaf event attendees, it made the whole event feel fun and inclusive for all.

Aaron Pagan
April 27, 2023

I had the pleasure of working with John and Sarah from ICS. I was able to book interpreters for a gala and they made sure I was informed on every front. From working with coordinators to the interpreters themselves, it was a seamless experience. I look forward to continuing our partnership.

Robyn Woodall
April 27, 2023

Shelby and Noel were incredibly helpful finding interpreting solutions for one of our recent events. It was easy to coordinate and made our job stress free. They booked knowledgeable and professional interpreters who helped to make our event inclusive to all. We would definitely use their services again! -Robyn Woodall, Blue Spark Event Design

Lelannie Persaud
April 5, 2023

Interpreter did an amazing job helping my dental office communicate with our client. Shelby was very helpful in finding me someone last minute. Excellent customer service!!

Leonardo Santana
March 31, 2023

I.C.S. Provided a world-class service requested at the very last minute for a large scale event. The interpreter adapted immediately to the complex ceremony, even without time for rehearsal. The ASL interpretation quality was live-streamed, and the feedback regarding the quality of the interpretation was impeccable.

Ashley DiGiorgi
March 24, 2023

ICS is a dream to work with! As a company they are collaborative, efficient, communicative, and socially responsible. As interpreters they are welcoming, talented, and simply a joy. The best!

John Horodyski
March 16, 2023

Thank you Inclusive Communication Services for providing us with two excellent translators for our recent webinar. We look forward to using your services again in the future. John Horodyski, Executive Director, Salt Flats

Melissa Kiewiet
February 14, 2023

Inclusive Community Services helped us have interpretation services for the first annual Northern Slavery Collective conference. The organization is in its early stages, which is hopeful to expand publicly through a website and social media as a resource to the public and educational communities for understanding and learning about the underrepresented stories of enslaved people. ICS did an amazing job. We will definitely be using them in the future.

They Love My Splash
February 14, 2023

The booking process for booking an interpreter was very convenient. Inclusive Communication Services is amazing, as they assisted in making G.R.A.C.E. Granting Resources And Community Enrichment Inc. (non-profit) Yoga and Vision Board Party event a huge success. Erin's service offered the feeling of inclusion, being understood, and enthusiasm from an attendee. Erin was punctual, professional, and a pleasure to work with. Thoughtfulness goes a long way and the smile that an ASL interpreter was present brought joy to my heart as we did our due diligence for satisfying what was needed as a community non-profit. I highly recommend ICS!

Sage Pearson
February 7, 2023

Such a wonderful and thoughtful agency. I was nervous having never booked services for the deaf before, but their staff was friendly and helpful. Definitely made sure I got exactly what we needed!

Meg Sears
February 3, 2023

ICS has found us incredible interpreters literally within hours - I don't know how they do it! So grateful to this team!

Lisa Parkinson
January 10, 2023

The below is posted on behalf of my attorney: As an attorney in a large Personal Injury law firm in NY, we required the services of 4 sign language experts for a witness. These interpreters arrived timely, were professional and gave excellent translation. I would work with this company and their translators again, any time I need these services. I highly recommend them. Sharon S Trial Attorney

Brandon Heaps
December 30, 2022

ICS really helped us out when in a bind for a unique request. Interpreters were skilled and professional. Would recommend any day!

Dj Herron
December 29, 2022

We hired Inclusive Communication Services for a travel interpreting need to accommodate a Deaf student during a college semester abroad. Their staff was extremely helpful, prompt, and friendly during the entire experience. They went above and beyond to make sure we had an interpreter appropriately suited for the student's course of studies. We will definitely use ICS in the future!

Anna Ali
December 19, 2022

ICS has been a great company to work for. I've enjoyed being a part of their mission to provide inclusive accessibility to all different groups and look forward to continuing their work!

Alexia Collado
December 6, 2022

ICS, has great customer service, provides professional services from a supportive and courteous team.

Jason Mischel
December 2, 2022

Tremendous service and talent. Would use again.

Richard Schreiber
December 2, 2022

ICS generously supported our autism expo with sign language translator for our keynote speakers! Thanks to them for a great provider who did a wonderful job. Highly, highly recommend these folks. they are contentious, capable and do a wonderful job! Hope we can have them at our next expo!

Mariah Freda
December 1, 2022

I've had the pleasure of working with ICS on multiple occasions for theatrical performances. Not only is their work professional and exceptional, but they approach the arts with such passion and joy. I can't wait to book their services for our next show.

Sherrill Wayland
November 18, 2022

The ASL interpreters provided a wonderful service for our webinar today. Thank you!!

Austin Nathaniel
November 17, 2022

We are huge fans of ICS! Shelby has been a thoughtful, invaluable partner as we've added ASL interpretation and live captioning services to our events. Every member of the ICS team we've worked with has been a skilled practitioner and a joy to work with. Our audiences have been extremely appreciative of the added services and we are so glad to be able to include these elements in our events. We can't recommend ICS highly enough!

Adrianne Koteen
November 7, 2022

I had a wonderful experience working with Inclusive Communications Services. Amazing costumer service, speedy response time, and they were able to provide a last-minute accommodation of utmost quality and professionalism. Highly recommend!

Richard Hinojosa
October 25, 2022

Professional and proficient! We had a great experience working with these interpreters. Our Deaf and Hard of Hearing clients had nothing but great things to report about their work.

Lorie Stolarchuk
October 20, 2022

The folks at Inclusive Communication Services were wonderful to work with and offered prompt, flexible services to translate and prepare captions, transcripts, and documents for our open educational resource. A+

Pooya Dubash
October 14, 2022

Thank you for providing me with urgent zoom translation services for a client of mine, hope to meet you guys soon in new york. Lovely experience and the owners are a joy to work with.

Allison Day
October 12, 2022

ICS interpreted for a small staff meeting where skillful interpretation was essential to capture the nuances of the conversation and the personalities involved. We're grateful for the warmth and professionalism of our interpreter, and look forward to working with ICS again.

Andrew Fem
October 6, 2022

Inclusive Communication Services is amazing and I highly highly recommend. Shelby has been an INVALUABLE resource and all the interpreters we've worked with so far have been excellent. Also Village Hands is an amazing program that we definitely need more of. Can't say enough good things - 10/10 definitely recommend!

Michael Graziano
September 20, 2022

Fantastic service on very short notice - would highly recommend.

Laura Mattes
September 6, 2022

What a fantastic pair. Truly professional and the loveliest people to work with. They made my daughter’s day signing for her wedding day. They couldn’t have done anything more to have helped and made it all so easy for her. They are the best !!!

Simon M
September 1, 2022

Shelby and Tyler interpreted for my daughter both on a cruise and at her wedding. They not only are brilliant at their job but also lovely caring people. If I could give a 10 star rating I would. Highly recommend them and am hoping they are available next August on another cruise for my daughter. They are the best.

Samara Horwitz
September 1, 2022

They were friendly and easy to work with. They answered all my questions as quickly as they could. I look forward to using them again .

Katie Ramsey
September 1, 2022

Tyler and shelby have helped my family massively with interpreting my cousins wedding and interpreting for my cousin on one of our cruise holidays and hopefully many more to come. Without them my cousin would not have felt as at ease having to concentrate and lip read more than she can just to keep up with everything going on. They are wonderful at their job and even helping me and my other family members to learn more sign to be able to communicate with our cousin. Thank you Tyler and Shelby x

Sophie Mattes
September 1, 2022

ICS interpreted for my wedding and did the most incredible job. Without them my wedding would definitely not have been what it was. I didn’t miss anything thanks to them and felt at total ease knowing they were there for anything I needed. They were so so kind and their energy was just amazing. Couldn’t recommend them enough. I will be eternally grateful for them helping to make that day the most perfect day with no stresses about missing anything or having any issues with communication. So thankful for this company and the interpreters who were there!!!

Sam Schanwald
August 30, 2022
Clint Hughes
August 22, 2022

What a blessing! ICS saved the day. We were doing a Zoom and my camera wouldn't work. They didn't miss a beat and EVERYTHING was communicated correctly. Highly HIGHLY recommend ICS.

Jennifer Duran
August 19, 2022

Thank you to both Keimi and Jared! Amazing interpreting supporting our incoming family. Extremely grateful for the last minute accommodations. I look forward to our continued partnership.

Kathleen Warnock
August 5, 2022

Our theater, The Other Side of Silence (TOSOS) hired ICS for our first-ever ASL-interpreted performance and we were thrilled by their work. They sent interpreters before the scheduled performance to watch the show, and the owner herself made a point of attending. You couldn't do better than to use this indie, wonderful company for ASL interpretation.

August 5, 2022

Great owner! Shelby Edwards has a wonderful insight into the needs of both Deaf and Hearing individuals of the community. She’s extremely professional and has an amazing team that is responsive and considerate.

Danielle DeMatteo
August 4, 2022

We love using ICS for ASL interpretation for our theater productions. The interpreters are always well-prepared and enthusiastic, and communicating with the ICS staff in advance of the event is easy & reliable.

Michael Scheid
August 2, 2022

The staff is wonderful, helpful, and very professional and I highly recommend their services. They were able to schedule interpreters on short notice and the entire process was smooth and efficient!

Jared Lopatin
July 6, 2022

Inclusive Communication Services (ICS) are always respectful and considerate regarding their clients and their interpreters, handling each situation with compassion and attention to detail. The perfect mix of personal and professional, ICS truly caters to the needs of everyone who works with them.

Cory Silverberg
May 24, 2022

ICS provided interpreting for our virtual book launch, and they were great! The event was trilingual, so they were working alongside Spanish language interpreters and managed the busy format with generosity and ease. I look forward to getting to work with them again in the future.

Amy Fiore
May 17, 2022

The Story Pirates love ICS! We had a last minute need for interpretation for a live show, which was particularly challenging because it included scripted, musical, and improvised sections. They were fantastic! We loved having the ability to reach even more kids than before. Thank you so much!

MAD Museum
April 12, 2022

Inclusive Communication Services was able to provide an interpreter with very late notice, which was super appreciated! Cedar was an excellent interpreter and we will definitely plan to work with them again in the future.

A Click
March 28, 2022

I feel so lucky to have gotten to partner with Inclusive Communication Services many times over the last few months to make events all over the city more inclusive and accessible! The work done by this organization is truly incredible and I am always impressed by how smooth and easy it is to coordinate with their staff and interpreters as a third party event organizer.

Kate Trammell
March 26, 2022

Steffi and Erin were excellent! They were incredibly professional and prepared. We were so appreciative to have them in the room!

Introducing Real-Time Captioning:
Equal Access for All
Inclusive Communication Services is proud to offer real-time captioning services that provide live, word-for-word transcriptions of audio content, including spoken language and environmental sounds and information. Our goal is to ensure equal access and inclusion for individuals with hearing loss, including the Deaf, hard-of-hearing, and late deafened. With our human captioning services, we guarantee accuracy and detailed transcriptions that encompass nonverbal communication and environmental sounds.

Introducing Real-Time Captioning: Equal Access for All

Real-time captioning is a powerful tool that promotes equal access and inclusion in both in-person and online events. By providing live captions, we ensure that individuals with hearing loss can fully participate and engage in various settings. Our dedicated captioners meticulously transcribe the audio content, enabling seamless comprehension and participation for those with hearing loss.

Serving Diverse Industries and Sectors

Icon Government Legal
Government & Legal
Educational & Conferences
Icon Business
Corporation & Business
Icon Performance
Entertainment & Performances

Our real-time captioning services cater to a wide range of clients across various industries and sectors.

Whether you are a corporation, government entity, educational institution, or part of the arts and entertainment industry, our services are tailored to meet your needs.

Real-time captioning is a valuable accommodation for performances, conferences, conventions, meetings, webinars, classes, community groups, panels, and forums.

Customizable Experience of Open Captions and Closed Captions

Real-time professional captioning services are available for both open-captioning and closed-captioning to cater to a variety of diverse accessibility needs. Our live captioning services encompass both options, ensuring that everyone can access and engage with your content seamlessly.
Icon Open Captions
Open-captioning involves displaying the captions directly on a screen or video for all viewers to see, providing a universal and inclusive experience.
Icon Closed Caption
Closed-captioning allows viewers to choose whether to display the captions, offering a customizable experience for individuals who prefer or require captioning without affecting the overall viewing experience for others.
Seamless Accessibility Across Platforms

Our live captioning services are compatible with a wide range of online meeting platforms, ensuring seamless accessibility regardless of the platform you choose. Whether you’re hosting your event on Zoom, Teams, Meet, Webex, GoToMeeting, Skype, or require an external solution like StreamText, our captioning experts are ready to provide real-time closed-captions and open-captions to make your virtual gatherings fully inclusive and accessible.

Live Captioning Services We Provide

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CART captioning service produces a word-for-word transcription of all auditory information in real-time for any event or conference.
Icon Typewell
TypeWell speech-to-text captioning synthesizes the essence of all communication in real-time to ensure your participants’ synonymous understanding.
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Highly Qualified Captioning Providers

At ICS, we prioritize the qualifications and expertise of our captioning providers. Our team undergoes extensive training, practicums, and certification exams to ensure they possess the necessary skills to deliver accurate and efficient Communication Access Real-Time Translation (CART) and TypeWell captioning services. With their expertise, we guarantee that your audio content will be transcribed with precision and professionalism.

Flexible Solutions for Any Event:

Our skilled captioning providers are well-equipped to deliver real-time, live captioning for a wide range of events and occasions.

From conferences and conventions to business meetings and webinars, we ensure that every participant can fully engage with the content through accurate and timely captions.

Our live captioning for events also extends to theatrical performances, religious services, press conferences, educational seminars, medical appointments, job interviews, and more.

Whether it’s a small-scale gathering or a large-scale event, our flexible solutions cater to your specific requirements.

With our expertise in both in-person and virtual settings, we seamlessly integrate real-time captions to enhance accessibility and create an inclusive experience for all attendees.

Request process

Effortless Service Requests

Requesting real-time captioning services from ICS is simple and convenient. You can reach out to us via email at, call us at (347) 927-5770, or use the service request form on our website. For corporate, government, educational, and medical clients seeking a reliable accessibility partner, we offer access to our scheduling portal, where you can manage your service requests with ease.

State-of-the-Art Transcription Technology:

Our real-time captioning process utilizes specialized transcription equipment, abbreviation systems, and cutting-edge caption display technology. This ensures that our captions are displayed promptly and accurately, providing a seamless experience for both the speaker and the audience.

Trusted by Satisfied Clients:

With over 100 five-star reviews on Google, ICS has earned the trust and satisfaction of our clients. Their positive feedback reflects our commitment to delivering high-quality real-time captioning services and ensuring an inclusive experience for all participants.
wide sign language coverage

Multilingual Real-Time Captioning

In addition to English, we offer real-time captioning services in over 40 languages. Our software is capable of translating content from English to various foreign languages, including Spanish, French, Mandarin, and more. This allows us to serve diverse linguistic communities and break down language barriers.

Privacy and Security Compliance:

At ICS, we prioritize the privacy and security of your information. We adhere to HIPAA best practices and operate on a “minimal disclosure standard,” sharing only the necessary information required for the effective performance of our services.

Affordable Solutions for Quality Services:

At ICS, we believe that accessibility services should be affordable without compromising on quality. We offer customizable rate structures to accommodate a variety of budgets. We encourage you to request our services as early as possible to secure the best rates, as last-minute and urgent requests may incur additional fees and charges.

Additional Accessibility Services

In addition to real-time captioning, ICS offers a range of other accessibility services for individuals with hearing loss. This includes video captions, multilingual subtitling, live sign language interpretation, and post-production sign language translation of video content. We strive to provide holistic accessibility solutions to meet the diverse needs of our clients.
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Sign Language Interpreting
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Sign Language Translation
Icon Video Captions
Video Captioning
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Multilingual Subtitles

Partner with ICS for Unmatched Real-Time Captioning Services

When it comes to real-time captioning services, Inclusive Communication Services is your trusted partner to ensure equal-access and accuracy for your audience.

Our commitment to quality, customer focus, and dedication to inclusion define our signature “inclusive experience.”

Contact us today and experience the ICS can make for your accessibility initiatives. Let us help you create an inclusive and accessible environment for all.

Need a professional sign language interpreter, caption provider, or media translator?

Making ADA accommodations simple and inclusive!

We are here to help you!