Areas We Serve · New York City
Making New York City more accessible, one conversation, event, and experience at a time.
ICS Headquarters — Harlem, Manhattan
ACCESSIBILITY, BUILT FOR THIS CITY
New York City is home to roughly 8.5 million people who between them speak more than 200 languages. NYC is truly one of the most linguistically diverse cities in the world.
Among them are Deaf, DeafBlind, hard-of-hearing, blind, low-vision, and multilingual New Yorkers who show up to your event, your clinic, your classroom, and your public hearing expecting to understand what happens there.
Inclusive Communication Services is a woman-owned accessibility company headquartered in Harlem. We place ASL interpreters, spoken language interpreters, live captioners, and accessible media specialists across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.
Whether it's Madison Square Garden, the Apollo Theater, the Brooklyn Museum, the Javits Center, or a Broadway stage, we have the accessibility covered.
Where we work
Book a provider anywhere in the five boroughs. Travel inside NYC is included in your quote, no surprise mileage line items.
Broadway houses, Midtown corporate floors, Financial District boardrooms, hospitals, courts, and every conference hall in between.
Neighborhoods we cover
What we provide in NYC
Most New York clients need more than one service at a time — an interpreter and captions, or a translated agenda and a described video. Bundle them under a single point of contact.
American Sign Language, DeafBlind tactile, International Sign, and 40+ foreign sign languages — on-site anywhere in the five boroughs or virtual.
Learn more about ASL & Sign Language InterpretingSettings we know
Every setting comes with its own considerations. We match you with providers who know how to work within your environment.
Interpreted and described performances, with providers who attend rehearsals and script prep before opening.
Javits Center, hotel ballrooms, and corporate campuses — multi-track agendas coordinated end to end.
Appointments, intake, and family conversations handled under HIPAA best practices and minimal-disclosure standards.
Depositions, client meetings, arbitrations, and hearings where the record has to be exact.
Community boards, town halls, and public hearings with ADA and Local Law language-access obligations.
Lectures, labs, IEP meetings, orientations, and graduations across NYC campuses and school districts.
On-set interpreting plus captions, subtitles, and sign language video translation for release.
Weekly services, high holidays, weddings, and funerals with providers matched to the congregation.
Landmarks we cover
Requests for the city's best-known sites arrive year round, from school groups and tour operators to broadcasters covering an event on the water. Each one has its own access problem to solve.
A gift from the people of France, assembled from 214 crates and unveiled in New York Harbour in 1886. Ferry terminals, crown tours, and the museum all need interpreters booked around a fixed sailing timetable.
843 acres, and the city's largest urban park. Guided walks through the Ramble and Lake, Sheep Meadow, the Jacqueline Kennedy Onassis Reservoir, and the Hallett Nature Sanctuary are routinely interpreted on the move, outdoors, with no fixed stage.
The city sits at the mouth of the Hudson, and the piers, cruise terminals, and riverside stages along it host events where sightlines and weather decide where an interpreter can stand.
Trusted across New York
From city agencies to Broadway productions, our clients call us back because the coordination is as reliable as the interpreting.
Rated 4.8 out of 5 from 240 reviews on Google and Trustpilot.
Featured engagement
Five boroughs, 26.2 miles, and a start-to-finish broadcast — coordinated so Deaf and hard-of-hearing runners, spectators, and viewers had access at every stage.
Client Stories
4.8 · Based on 240 Reviews
Carrie Heitman
"I can not recommend ICS highly enough. Hook & Eye Theater had a wonderful experience working with Shelby and the team at ICS from beginning to end. What an incredible organization serving the theatrical community and beyond."
Frank Starling
"Accessibility is an essential part of inclusion, and Inclusive Communication Services delivered it with excellence at Cannes Lions International Festival of Creativity. Their ASL interpreting, CART captioning, and service coordination teams supported our conference stages, networking spaces, and last-minute changes with calm professionalism and deep care."
Christina Dixon
"I had the pleasure of seeing the ICS American Sign Language interpreting team at a conference in San Francisco. Their professionalism and expertise puts them in a league of their own. Shelby and her team set the standard for professionalism, coordination, and accessibility."
Laura Mosteller
"Our company has been using ICS for years at our annual conference. Their kind and clear communication leading up to the event and their prompt arrival each day makes the choice a no-brainer."
Patrick McMullen
"Inclusive Communication Services did an amazing job at Cannes Lions Festival. They treated us with kindness and made sure we had full access to interpreters the whole time. It honestly felt like everything was normal."
Emily Johnson — AADMD
"We have loved working with ICS and appreciate their flexible approach to working with our budget. The services have been game changing for what we are able to provide."
What to expect
We know accessibility can't wait. That's why we've built a network and process designed to move fast without compromising quality.
How booking works
Date, times, borough, venue, subject matter, and who you're accommodating. A few minutes on the request form is enough to start.
One named New York coordinator owns your booking — reachable by phone, and on standby during the event itself.
We assign interpreters, captioners, or describers who know your subject matter and your venue, and share prep materials with them in advance.
Providers arrive 15–30 minutes early with building access sorted. You get a day-of contact number in case anything shifts.
Frequently asked questions
Get started
Share the date, the borough, and who you're accommodating. A New York coordinator will follow up within 24 hours with the right mix of services and clear pricing.
